Our Outreach

Office of Ombudsperson Punjab is taking impeccable innovative initiative to digitize all its core operations through the use of Information Technology project (ADP) to provide free of cost synergetic and result based service delivery to general public, agencies and socio public groups of society through the parameters and guidelines of effective & efficient E-Governance through multiple IT based initiatives. Due to rapid growth of technology, Digitization of records is one of the key efficiency indicators for organizational growth which creates a larger impact on operational excellence. 

Project Objectives

•  Harassment-free work environment

•  Making workplaces dignified for women

•  Financial and economic empowerment of women folk

•  Protection of rights of property of every woman in Punjab

•  Protection against Harassment of Women at the Workplace

•  Effective implementation of the Acts

•  Awareness of the functions of the Ombudsperson Office

•  Redressal of grievances against complaints of Harassment

•  Economic empowerment and a harassment-free work environment will get maximum human capital for the growth of Pakistan

This program is basically designed for two major components Digitalization of the office and awareness campaign. The awareness campaign consist of new and traditional methods. Focus will be on Public and Private Sector Hospitals, Medical and Educational Institutions, Factories, industries, Banks and general public during these awareness sessions, all stakeholders will apprise about the procedure to be adopted by Ombudsperson office for resolution of property disputes and protection against harassment at workplace. This project will play a major role for enhancing complaints ratio. Before launching this project, total number of complaints received in five years were 3037 from 2013 to 2020 but after launching last awareness project this office have received 9578 complaints within two years from 2020 to 2022. It is imperative that an awareness campaign is conducted in the entire province of the Punjab to highlight the Provincial Government's vision for creating a harassment free environment. This programme would involve mass awareness campaign in the entire province especially women at workplace in both public and private sectors in urban and rural areas with a view to create awareness about the legal procedure for redressal of grievance. The campaign would be conducted through media campaign & seminars in entire province of the Punjab and conference in headquarter Lahore. It will be augmented by press advertisement in leading news-papers along with banners, streamers and posters on important occasions. All the advertisement would be given through DGPR with approval of Ombudsperson, Punjab.  

IT Initiatives for Digitalization of Ombudsperson Punjab Office

i.  Complaint management/tracking system

ii.  Mobile App for complaint management system

iii.  Purchase of Hardware for IT infrastructure